Every communication tool in one place
From unified inbox to AI bots to campaigns to automation — everything your business needs to communicate with customers.
All conversations in one place
Unify WhatsApp, Instagram, Messenger & web chat in one inbox. Every team member sees conversations assigned to them.
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A smart bot that sells & supports 24/7
Train the bot on your products, prices, and policies. It answers questions, suggests products, and transfers to human when needed.
Messages with buttons & lists — not plain text
WhatsApp API unlocks new message types: interactive buttons, lists, product catalogs, and more. Customers complete purchases without leaving WhatsApp.
Reply Buttons
Up to 3 interactive buttons for easy navigation
List Messages
Up to 10 options organized in sections
Product Catalog
Showcase products with images & prices inside WhatsApp
Message Templates
WhatsApp-approved templates ready to send
Put your business on autopilot
Build drag & drop workflows without any code. From order confirmations to conversation routing to customer follow-ups.
Turn every chat into a sales opportunity
Every customer who contacts you automatically becomes a lead in the built-in CRM. Track their journey from first message to closed deal.
Send campaigns to thousands with one click
Approved WhatsApp campaigns with ready templates. Target customers by tags and segments, and track results in real-time.
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E-Commerce Integrations
Connect Salla, Shopify, or WooCommerce — auto order confirmations, shipping updates, and abandoned cart recovery.
Advanced Analytics
Understand your team performance, response times, customer satisfaction, and AI bot analytics — all in one dashboard.
Unified Inbox — All Your Conversations in One Place
Inboxy's unified inbox brings together every customer conversation from WhatsApp, Instagram, Messenger, and your website into one easy-to-use screen. Instead of switching between different apps and losing important messages, your team sees everything in one place. Each conversation is automatically assigned to the right agent based on rules you define — whether by channel, inquiry type, or customer priority. The system supports tags, filters, and advanced search so you can find any conversation in seconds. Use canned responses for faster replies to common questions, and track response times and SLAs for every team member.
Smart Chatbot — AI-Powered Automated Customer Service
Inboxy's smart chatbot uses advanced AI to respond to your customers 24/7. The bot trains on your product data, pricing, and store policies — providing accurate, business-specific answers. It supports Arabic and English fluently and handles over 80% of common inquiries without human intervention. When a customer needs specialized help, the bot seamlessly transfers the conversation to a human agent with full context. You can add custom functions like stock checking, order creation, and shipment tracking. The smart chatbot reduces customer service costs and significantly improves satisfaction.
Auto Replies — Save Your Team's Time and Speed Up Customer Service
Inboxy's auto-reply system lets you set up instant responses to customer messages based on keywords, schedules, or conversation status. Whether a customer asks about business hours, return policy, or order status — the system responds automatically with the right information in seconds. You can create channel-specific replies, so WhatsApp responses differ from Instagram based on each platform. Auto replies integrate with the advanced automation system — build complete scenarios: if a customer sends a certain keyword, send an auto reply, assign to sales team, and add a tag. This feature saves hours daily and ensures fast responses to every customer.
WhatsApp Integration — Connect WhatsApp Business API with Your Store
Inboxy's WhatsApp integration is built on Meta's official WhatsApp Business API — meaning reliable performance, high security, and advanced capabilities not available in the regular WhatsApp app. Send interactive messages with buttons, lists, and product catalogs — customers can browse products and order directly from WhatsApp. Use Meta-approved message templates for order notifications, shipping updates, and abandoned cart recovery. Bulk campaigns let you send thousands of messages with one click while tracking delivery, read, and reply rates. As an e-commerce store, WhatsApp integration with e-commerce platforms means automatic notifications for every order stage.
Conversation Analytics — Data-Driven Decisions
Inboxy's conversation analytics give you a comprehensive view of your team's performance and customer engagement. Track average first response time, resolution time, and customer satisfaction for each team member. Discover which channels are most active — do your customers prefer WhatsApp, Instagram, or Messenger? AI bot performance reports show the percentage of automatically resolved inquiries and questions that need knowledge base improvements. The analytics dashboard displays interactive charts with filtering by time period, channel, and team. Use this data to improve response speed, service quality, and reduce wait times. Advanced analytics help you make decisions based on real numbers instead of guesswork.
Conversation Management — Organize, Assign, and Track Every Interaction
Inboxy's conversation management system gives you complete control over every customer interaction. Assign conversations automatically or manually to the right team members based on channel, inquiry type, or agent skills. Use tags and internal notes to coordinate between team members without the customer seeing. Convert conversations to support tickets for tracking complex issues to resolution. The activity log preserves every interaction — from the customer's first message to the last reply — so any team member can continue where a colleague left off. The priority system ensures urgent messages get answered first. With the built-in contacts management system, all customer information and communication history is available to your team in every conversation.
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