AI Agents

AI Agents That ActuallySell, Support & Execute

Train AI on your business data, let it answer questions, search products, create orders, capture leads, and hand off to humans — across every channel, in Arabic and English.

Easy-to-use interface

Sales Assistant

Online — replies instantly

How much is the basic plan?
Searching knowledge base...
The basic plan is $79/month and includes 3 AI agents and 500 AI messages.
Where is my order #5678?
Function Call: checkOrderStatus(5678)
Your order #5678 is on its way! Shipped Tuesday, expected in 2-3 business days.

Why AI Agents?

24/7

Available around the clock without interruption

80%

Of routine questions handled without human intervention

11

Executable functions — not just chat

Arabic Dialects

Understands Egyptian, Saudi, Gulf, and Levantine

Knowledge Base

Trained on YOUR data, not generic responses

AI in the Arab Region

73% of Arab consumers are comfortable interacting with AI chatbots
Arabic NLP is underserved — most AI tools lack dialect support. Inboxy delivers.
60% of Saudi e-commerce businesses plan to implement AI chatbots by 2027
Businesses using AI agents in MENA report 40% reduction in support costs

What Are AI Agents?

AI Agents handle customer conversations across all your channels. They are not simple chatbots — they understand context, search your knowledge base, execute real business functions, and know when to hand off to a human.

WhatsApp
Instagram
Messenger
Telegram
Web Chat
Answer Questions (Knowledge Base)
Search Products (Catalog)
Create Orders (E-commerce)
Capture Leads (CRM)
Create Support Tickets
Transfer to Human Agent

Powered by DeepSeek LLM + OpenAI Embeddings + pgvector RAG

Agent Creation & Configuration

9 agent types designed for different industries

1

General

All-purpose assistant

2

Sales

Revenue-focused, product recommendations

3

Support

Issue resolution, ticket creation

4

Real Estate

Property inquiries, viewing scheduling

5

Healthcare

Appointment booking, sensitive communication

6

Education

Course info, enrollment, student support

7

E-commerce

Product search, orders, cart management

8

Hospitality

Reservations, room info, guest services

9

Custom

Define your own personality and mission

6 Personality Presets

Professional

Formal, accurate, precise

Friendly

Warm, conversational, empathetic

Expert

Knowledgeable, detailed, authoritative

Enthusiastic

Energetic, positive, motivating

Empathetic

Understanding, supportive, patient

Efficient

Direct, concise, solution-focused

Knowledge Base (RAG System)

Train AI on your own business data

TEXT

TEXT

General knowledge, company info, processes

FAQ

FAQ

Question & answer pairs — prioritized for matching

PRODUCT

PRODUCT

Product info with price, image, URL

POLICY

POLICY

Company policies, terms, regulations

DOCUMENT

DOCUMENT

Uploaded files (PDF, DOCX, CSV, TXT, MD)

WEBPAGE

WEBPAGE

Scraped website content

Manual Entry

Type or paste knowledge directly into the system

File Upload

Drag-and-drop: PDF, DOCX, CSV, TXT, MD — up to 10 MB per file

Web Scraper

Enter a URL and Inboxy scrapes the content automatically with SSRF protection

How RAG Works

1

Customer Message

Customer sends their question

2

Arabic Enrichment

11 patterns map colloquial to formal Arabic

3

Query Embedding

OpenAI text-embedding-3-large (3072 dimensions)

4

Vector Search

pgvector cosine similarity search

5

Top 5 Results

Deduplicated, filtered by minimum score

6

Generate Response

DeepSeek LLM generates grounded response

KEY FEATURE

Function Calling (11 Functions)

AI Agents do not just chat — they execute real actions

Transfer to Human

Detects request for human agent and routes based on transfer strategy

Create Ticket

Collects issue details from conversation, creates support ticket with priority

Capture Lead

Detects genuine interest, captures data, labels: HOT, WARM, or COLD

Search Products

Searches your product catalog, returns up to 5 results with prices and images

Create Order

After confirming items, quantities, and shipping — creates a full order

Custom Functions

Call any external HTTP endpoint or trigger an Inboxy automation

Human Transfer Strategy

Least Busy

Routes to member with fewest active conversations

Round Robin

Rotates evenly with daily Redis counter reset

Random

Random team member selection

Specific Agent

Always transfers to a designated team member

Testing & Debugging

Test Your Agent Before Activation

Sandbox test environment with a full debug panel to review everything before activation.

Sandbox test chat for any agent
Token usage and cost tracking
RAG search results and similarity scores
Full system prompt preview
Function call logs
Debug Panel
Tokens1,247 / 60,000
RAG Hits4 / 5
Top Score0.89
Functions CalledsearchProducts, createOrder

Analytics & ROI

AI Messages

Human Messages

Resolution Rate

Cost Saved

Activate Your AI Agent Today

Train your agent on your business data, customize its personality, and start auto-serving customers across every channel in minutes.