Patient Communication That's
Fast, Private & Always Available
Appointment booking via WhatsApp Flows, AI agents answering health FAQs, automated reminders, structured support tickets, and secure multi-channel messaging for clinics and hospitals.
Al-Shifa Clinic
Online
Key Benefits
WhatsApp Appointment Booking
Patients book via Flows — date picker, time slots, confirmation.
AI Health FAQ Agent
Healthcare-type AI agent answers common questions 24/7.
Automated Reminders
Appointment reminders via WhatsApp utility templates.
Support Tickets
Track patient complaints and service issues with priority.
Service Catalog
List all medical services with pricing and duration.
Multi-Channel Support
Patients reach you on WhatsApp, Instagram, Messenger, Web Chat, Telegram.
Patient Database
Complete profiles with visit history, tags, and lifecycle tracking.
CSAT Surveys
Post-visit satisfaction surveys sent automatically.
Patient Service Across All Channels
- Appointment booking via Flows
- Reminders via utility templates
- Lab result notifications
- AI for FAQs
- Prescription refill requests
- Clinic promotion DMs
- Comment-to-DM on health tips
- Before/after showcases
- Story engagement
Messenger
- Appointment inquiries via Facebook Page
- General health questions
- Follow-up communication
Web Chat
- Pre-chat form (name, phone, reason)
- AI instant answers
- Appointment picker element
- CSAT after visit
Telegram
- Health tips channel
- Bot commands (/book, /hours, /location)
- Location messages for clinic directions
- Lab results
Healthcare Support Tickets
Ticket Types
Features
Auto-numbered (TKT-00001), 4 priority levels
Public comments + internal notes
AI-created: AI detects patient issues and auto-creates tickets
Agent assignment with notification
Linked to patient profile and conversation
Automation: TICKET_CREATED → assign to department head
Medical Service Catalog
AI agents search and recommend services — "How much is a dental cleaning?" → Service card with price + [Book Now].
General Consultation
Dental Cleaning
Blood Test
Physiotherapy Session
Calendar & Appointments
Appointment Booking via WhatsApp Flow
Patient sends "I want to book" → AI launches WhatsApp Flow
Screen 1: Select department (dropdown: General, Dental, Lab, Specialist)
Screen 2: Pick date (with unavailable dates blocked)
Screen 3: Pick time slot (9 AM, 10 AM, 11 AM, 2 PM, 3 PM)
Screen 4: Patient info (name, phone, notes)
Confirm → Automation creates task + sends confirmation template
Today's Appointments
Dr. Ahmed — General — 10:00 AM
Dr. Sara — Dental — 11:00 AM
Lab: Blood Test — 2:00 PM
Follow-up: patient — Tomorrow
Appointment Reminders
24h before: "Reminder: Your appointment with Dr. Ahmed is tomorrow at 10:00 AM. Reply CONFIRM or CANCEL"
1h before: "Your appointment is in 1 hour. Clinic address: [Location Pin]"
Post-visit: Scheduled task for follow-up call 3 days after visit
AI Agent for Healthcare
A healthcare type AI agent with an empathetic personality — trained on services, procedures, doctors, insurance, and FAQs.
AI Agent Functions
search_servicesFind treatments and procedures by keyword
create_ticketAuto-create tickets for patient complaints
capture_leadCapture new patient inquiries as leads
transfer_to_humanImmediate handoff for urgent cases
Supports Arabic dialects: Egyptian, Gulf, and Levantine.
Key Automations
Welcome flow: First message → "Welcome to [Clinic Name]!" buttons [Book Appointment] [Get Results] [Talk to Staff]
Booking: Keyword "book"/"appointment" → launch WhatsApp Flow
Reminder: Scheduled trigger 24h before → send reminder template
Post-visit: Conversation resolved → wait 24h → CSAT survey
Follow-up: Task due → notification to assigned doctor/nurse
Department routing: Button click → assign to correct department team
Patient Database (CRM)
Fatima Ali
Repeat Customer3
Visits
$210
Total Spent
AI Summary
Fatima is a regular dental patient who visits quarterly. Prefers morning appointments.
Patient profiles — Name, phone, email across all channels
Tags — Department (Dental, Cardiology), patient type (VIP, Insurance)
Lifecycle stages — Lead (inquiry) → Customer (first visit) → Repeat
Custom fields — Insurance provider, member ID, allergies, blood type
Activity timeline — Appointments, messages, tickets, campaigns
AI summaries — Automatic insights about visit patterns
WhatsApp Campaigns & Reminders
Marketing Campaigns
Health awareness: seasonal flu, Ramadan health tips, new services
Tag-based targeting: "Dental" patients for dental promos, "Cardiology" for heart tips
Carousel templates: showcase multiple services with images and [Book Now] buttons
Utility Reminders
Appointment confirmation: "Your appointment with Dr. Ahmed on April 15 at 10 AM is confirmed"
Appointment reminder: "Reminder: Tomorrow at 10 AM. Please arrive 15 min early"
Lab results: "Your test results are ready. Visit the clinic or reply for details"
Checkup due: "It's been 6 months since your last checkup. Book now: [Book Appointment]"
Medication reminder: "Time to refill your prescription. Reply REFILL or visit us"
Example Workflows
Full Appointment Journey
Patient: "I want to book"
AI launches Flow → Department → Date → Time → Confirm
Task created + confirmation template sent
24h reminder template
Visit → Post-visit CSAT survey
Follow-up task 3 days later
Patient Complaint
Patient: "I waited 2 hours!"
AI: "I'm sorry about the wait. Let me create a ticket for our team."
create_ticket(type: Delay, priority: HIGH)
Assigned to clinic manager
Resolution → Apology template sent
Related Features
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