Delight Guests From Booking
to Checkout — Through Messaging
Reservation inquiries via AI, WhatsApp booking confirmations, multi-language support, guest service tickets, CSAT surveys, and campaigns for hotels, resorts, and travel agencies.
Booking Confirmation
WhatsApp Template
Your reservation at Blue Coast Hotel is confirmed for April 15-18. Check-in: 3 PM.
Who Is This For?
Hotels & Resorts
Travel Agencies
Tour Operators
Vacation Rentals
Hospitality Businesses
Restaurants & Spas
Customer Service Across All Channels
Reach guests on their preferred channels — from one unified inbox.
- Booking confirmations
- Check-in templates
- Room service ordering
- Concierge AI
- Hotel location map
- Guest feedback
- Destination posts
- Comment-to-DM for booking inquiries
- Story-driven promotions
Messenger
- Facebook Page inquiries
- Persistent menu (Book/Services/Location)
- Greeting text
Web Chat
- Pre-chat form (Reservation/Guest Services/General)
- AI concierge
- Appointment picker for tours
Telegram
- Travel updates channel
- Bot commands (/book, /checkin, /nearby)
- Hotel directions via location
Guest Support Tickets
Manage guest complaints and inquiries with categorized, prioritized tickets — urgent routing for in-stay complaints.
Booking
Reservation changes, cancellations, room upgrades
General Issue
Guest complaints, billing disputes
Inquiry
Amenity questions, local recommendations
Technical Support
WiFi, TV, app issues
Hotel Service Catalog
Room types, tours, spa services, and restaurant menus — all as services recommended by AI based on guest preferences.
City Tour
Airport Transfer
Spa Package
Calendar & Appointments
Tour booking, check-in reminders, activity scheduling — all via WhatsApp interactive Flows.
Tour Booking via WhatsApp
Tour type → date → group size → confirm — seamless booking experience via WhatsApp.
Check-In Reminder
"Your check-in is tomorrow. Here's your hotel location: [Pin]. Need airport pickup? Reply YES"
Activity Scheduling
Spa, tours, restaurant reservations — all from one platform.
Post-Checkout Follow-Up
Automatic satisfaction task after checkout.
Multilingual AI Concierge
AI agent trained on rooms, rates, amenities, policies, and nearby attractions. Supports Arabic, English, and French.
Search room types, tours, and spa treatments
Multilingual: Arabic, English, French
Transfer to human for special requests
Key Automations
Booking confirmed → Confirmation template with details
Check-in reminder 24h before → Template with location
During stay: keyword "room service" → Menu list
Checkout → CSAT survey: "Rate your stay 1-5"
Post-stay: "Thank you for staying! Review us: [link]"
Guest Profiles with Preferences
Build comprehensive guest profiles with preferences and stay history. AI summarizes: "Business traveler who prefers quiet rooms on high floors".
Tags: "VIP", "Business", "Family", "Honeymoon", "Repeat"
Custom fields: room preference, dietary restrictions, loyalty tier
Stay history, total spent, last visit
AI-powered smart summaries for each guest
Sarah Ahmed
VIP Guest — Business
AI Summary: "Business traveler who prefers quiet rooms on high floors. Repeat guest since 2024."
Seasonal Campaigns & Automated Reminders
Campaigns
Reminders
"Your reservation at [Hotel] is confirmed for April 15-18. Check-in: 3 PM"
"Check-in tomorrow! Here's your hotel: [Location]. Need airport pickup? Reply YES"
"Your spa appointment is today at 4 PM. Wellness Center, Floor 2"
Start Delighting Your Guests Today
Join hotels and travel agencies using Inboxy to deliver exceptional hospitality experiences across all messaging channels.