Structured Support ThatNever Drops the Ball
Create, assign, and resolve tickets with 8 types, priority levels, comments, AI creation, and automation integration.
Shipping Issue
Customer facing order delivery delay for 5 days
Public: Contacted shipping company
Internal: VIP customer — top priority
Order issues, returns, tech support, and more
LOW to URGENT
AI creates tickets during conversations
Public + internal notes
Automate ticket workflows
Ticket Lifecycle
8 Ticket Types
Plus custom types you define
Priority Levels
Ticket System Features
Auto-Numbering
TKT-00001, TKT-00002... sequential auto-numbering
Agent Assignment
Assign to specific agent with permission validation
Public & Internal Comments
Public comments (grey) and internal notes (amber, lock icon)
AI Creation
AI agents auto-create tickets from conversations
Contact Auto-Creation
New phone number auto-searches or creates a new contact
Conversation Linking
Link the ticket to the original conversation for full context
Comments & Notes
Public comments visible to the whole team and internal notes hidden from customers — to document the resolution path precisely.
Contacted shipping company. Order will arrive in 2 days.
This is a VIP customer — give top priority and compensate if needed.
Tickets Auto-Created from Conversations
When the AI agent detects an issue during a conversation, it auto-creates a ticket with subject, description, priority, and assigns it to the company admin.
Ticket Automation
4 triggers + 5 actions for automated ticket workflows
Triggers
Actions
Statistics Dashboard
By Status
By Priority
Unassigned
Opened/Closed Today
Service Level Agreements
Track response time and resolution time against defined SLA agreements — with alerts when deadlines approach.
SLA Performance Today
How the Ticket System Works
Auto-Create
Ticket auto-created from conversation or manually
Assign & Prioritize
Assign to agent and set priority
Process & Track
Track progress with notes and comments
Resolve & Close
Resolve and close with documented solution
Use Cases
Shipping & Delay Complaints
Customer complains about delay → ticket auto-created with high priority
Return Requests
Exchange or return request → "Return" type ticket linked to order
Technical Support
Technical issue → "Tech Support" ticket with reproduction steps
General Inquiries
General question → "Inquiry" ticket with normal priority
Bookings & Appointments
Booking request → "Booking" ticket with requested time
Order Follow-up
Order follow-up → ticket linked to conversation and order
Ticket Types
Priority Levels
AI Creation
SLA Tracking
Auto-Numbering
Full Conversation Linking
Every ticket is linked to the original conversation and contact — the agent sees full context without switching screens.
Original Conversation
Contact Profile
Ticket History
Linked Automation
Integrations
Conversation Linking
Every ticket linked to original conversation for full context
AI Agent Creation
AI detects issues and auto-creates tickets
Ticket Automation
4 triggers and 5 actions to fully automate ticket workflows
Contact Linking
Auto-create contact from phone number if not existing
Team Notifications
Instant notification to assigned agent on creation or update
Report Export
Export ticket data and SLA reports for analysis
Organize Customer Support With a Professional Ticket System
8 ticket types with priorities, assignment, comments, AI auto-creation, and automation — everything linked to conversations.