Keep Customers Updated
Real-Time Delivery Communication
Automated shipping notifications, order tracking, location sharing, AI for delivery inquiries, support tickets, and webhook integration with logistics systems.
Shipping Update
Automated WhatsApp Template
Who Is This For?
Courier & Shipping Companies
Shipping Service Providers
Last-Mile Delivery
Warehouse & Fulfillment
Businesses Managing Deliveries
Customer Service Across All Channels
Keep customers updated on their shipment status across every channel — real-time updates from one unified inbox.
- Status update templates (shipped/out for delivery/delivered)
- CTA URL for tracking
- Location messages for pickup
- AI for "Where's my order?"
- Brand engagement
- Service area announcements
Messenger
- Facebook inquiries
- Delivery tracking
- Receipt templates for confirmation
Web Chat
- Pre-chat form (Track Order/New Shipment/Support)
- Tracking widget
- AI assistant
Telegram
- Delivery update channels
- Bot commands (/track, /status, /pickup)
- Location for pickup points
Shipping Support Tickets
Automatic categorization by type and priority — URGENT for lost packages, HIGH for delays.
Delay
Late delivery, processing delays
Order Issue
Damaged, lost, or wrong packages
Return / Exchange
Return pickup scheduling
Inquiry
Service area, rate questions
Delivery Service Catalog
Shipping services with pricing and timelines. AI searches for suitable services for rate inquiries.
Express Delivery
Standard Delivery
International Shipping
Return Pickup
Warehouse Storage
Delivery & Pickup Scheduling
Delivery Scheduling via WhatsApp
Address → date → time slot → confirm — seamless scheduling via WhatsApp Flows.
Pickup Scheduling
Customer selects pickup date/time — automatic confirmation and reminder.
Delivery Reminders
"Your package arrives tomorrow between 10 AM - 2 PM. Be available!"
Failed Delivery Follow-Up
Failed delivery → Auto-reschedule within 24h.
AI Order Tracking & Status Automation
AI agent trained on delivery policies, service areas, rates, and timelines. Answers "Where is my order?" and auto-creates tickets and escalations.
Check order status: "Where is my order #1234?"
Auto-create tickets for complaints
Escalate to human when needed
Key Automations
Order status → Confirmed → Send: "Your shipment is confirmed"
Status → Shipped → Template: "Your package is on its way!"
Status → Out for Delivery → Template with estimated time
Status → Delivered → CSAT survey + location confirmation
Keyword "track" → Order lookup → Send tracking link
Shipper & Customer Profiles
Customer and business profiles with shipment stats, default address, and account number.
Tags: "Regular Shipper", "B2B", "B2C", "Priority"
Aggregates: total shipments, total spent
Custom fields: default address, preferred delivery time
Activity timeline: orders, status changes, tickets
Al Noor Trading Co.
B2B Shipper — Priority
Service Announcements & Delivery Reminders
Campaigns
Reminders
"Your package #1234 ships today. Track: [Track Shipment]"
"Your delivery arrives tomorrow 10 AM - 2 PM. Be available!"
"Your return pickup is scheduled for tomorrow. Have the package ready."
Start Automating Delivery Updates Today
Join logistics companies using Inboxy to keep customers informed about their shipment status across all channels.