Everything Your Business Needs
To Communicate — In One Platform
Whether you're a startup, a growing SMB, or an established company — manage customer communication, support, sales, and marketing across WhatsApp, Instagram, Messenger, Web Chat, and Telegram from one dashboard.
Unified Inbox
5 channels — one conversation
Ahmed — WhatsApp
I need a project quote
Sara — Instagram
Thanks for the quick reply!
Mohammed — Messenger
Do you offer maintenance?
Visitor — Web Chat
I need help with my order
Khaled — Telegram
/start — new customer
Customer Service Across All Channels
- Primary customer channel
- Templates for outside 24h window
- Interactive buttons/lists
- Flows for forms
- AI for FAQs
- Marketing campaigns
- Business location
- Comment-to-DM for engagement
- DM management
- Story mentions
- Carousel product showcases
- Quick replies
Messenger
- Facebook Page integration
- Persistent menu (Sales/Support/Info)
- Receipt templates
- 7-day HUMAN_AGENT window
- Greeting text
Web Chat
- 60-second embed
- Pre-chat forms
- 15 interactive elements
- Visitor tracking
- AI 24/7
- CSAT surveys
Telegram
- Bot with commands
- Inline keyboards
- Polls
- Stars payments
- Groups/channels
- Media albums
Full Ticket System
8 default ticket types + custom types you create. A complete system to track every issue.
Auto-numbered (TKT-00001)
4 priorities: LOW, NORMAL, HIGH, URGENT
Status: OPEN → IN_PROGRESS → CLOSED (reopen supported)
Public comments + internal notes (team-only)
Agent assignment with notification
AI-created tickets during conversations
Linked to customer profiles and conversations
4 automation triggers: Created, Updated, Closed, Assigned
Service Catalog
Create any services your business offers — the AI agent searches and recommends them automatically in conversation.
Consultation
Repair
Installation
Training
Calendar & Appointments
Appointment booking via WhatsApp Flows (service → date → time → confirm)
Scheduled messages — Send WhatsApp templates at specific date/time
Follow-up reminders — Tasks with due dates and agent notifications
Campaign scheduling — Plan campaigns for specific dates
Appointment reminders: "Your appointment is tomorrow at 10 AM. Location: [Pin]"
Overdue tracking — Past-due tasks highlighted in red
Full AI & Automation System
AI Agents (Full System)
9 agent types: General, Sales, Support, Real Estate, Healthcare, Education, E-commerce, Hospitality, Custom
6 personality presets: Professional, Friendly, Expert, Enthusiastic, Empathetic, Efficient
Knowledge Base (RAG): Train on your data — text, files (PDF/DOCX/CSV), web scraping
11 functions: Transfer to human, create ticket, capture lead, search products/services, create order, and more
Arabic dialect support: Egyptian, Gulf, and Levantine
Smart handoff: Keyword-based or confidence-based transfer
Automation Builder (130+ Triggers, 150+ Actions)
Visual drag-and-drop ReactFlow canvas
Interactive branching: Send buttons/list → wait for reply → route by choice
Key triggers: Message received, keyword, button clicked, order placed, ticket, tag, scheduled, inactivity
Key actions: Send message/template/media, assign agent, create ticket, add tag, webhook, AI response
4 pre-built recipes: Welcome Flow, FAQ Bot, Lead Qualification, Order Status
Full Customer Database (CRM)
Sample Customer
Repeat Customer6 Lifecycle Stages
Unified profiles — One record per customer across all 5 channels
7 labels: HOT, WARM, COLD, FOLLOW_UP, VIP, CHURNED, DO_NOT_CONTACT
Unlimited custom tags with colors for segmentation
Custom fields — Store any data in flexible JSON fields
Activity timeline — 37 event types tracked automatically
AI summaries — Automatic customer insights
Duplicate detection — Levenshtein matching with soft merge
Import/Export — CSV with tag auto-creation, JSON export
Bulk operations — Bulk tag, label, assign, delete
Order aggregates — Total orders, spent, average (from e-commerce)
WhatsApp Campaigns & Reminders
Marketing Campaigns
Send to tagged segments (VIP, Cairo, New Customers, etc.)
Template campaigns with carousel, buttons, media
Schedule for optimal timing
Real-time delivery funnel: Sent → Delivered → Read
Cost estimation before sending
Auto-retry for failed messages
Utility Reminders
Appointment reminders: "Your appointment is tomorrow at 10 AM"
Order updates: "Your order has shipped! Track: [link]"
Payment reminders: "Your payment is due April 30"
Re-engagement: "We miss you! Here's 10% off: [CODE10]"
Custom scheduled messages at any date/time
Leads Pipeline
New
Contacted
Qualified
Negotiation
Won
Lost
Labels: HOT, WARM, COLD, FOLLOW_UP
AI lead capture from conversations
Follow-up scheduler with automatic reminders
Landing page forms feed into pipeline
Conversion tracking: Win/loss rate dashboard
Analytics
Conversations: volume, channels, response time
AI ROI: messages handled, resolution rate
Campaigns: delivery funnel, click tracking
CTWA ads: which ads drive leads
CSAT: satisfaction ratings per agent
Team Management
5 roles: Company Admin, Manager, Agent, Viewer
One-click team member invites
Subscription-based seat limits
Company settings: name, logo, timezone, currency
Webhooks & API
13 outbound events: messages, contacts, orders, campaigns
API tokens: 13 permission scopes for external integrations
Zapier, Make, n8n compatible
HMAC-SHA256 signed payloads
E-Commerce (Optional)
5 platforms: Shopify, WooCommerce, Salla, Zid, Easy Orders
Auto sync: orders, customers, products
68 automation triggers
Abandoned cart recovery
Related Features
Ready to Start Managing Your Business Communication?
Start free for 7 days. Connect your channels, activate AI, and automate everything — from first message to deal closure.