Turn Facebook Messenger Into Your24/7 Sales & Support Hub
Manage conversations, automate comment-to-DM on Facebook posts, send campaigns, build persistent menus, and extend messaging to 7 days — all from one unified dashboard.
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Why Messenger?
Numbers that prove Messenger is the optimal channel for customer communication
Monthly active users
of adults message businesses
more likely to respond than email
messages monthly between businesses & people
day extended window with HUMAN_AGENT tag
Persistent menus keep customers engaged
Arab Region Statistics
Messenger is at the heart of business communication in MENA
Facebook is the #1 social network in the Arab region with 200M+ users across MENA
Messenger is the #2 messaging app in the Arab region (after WhatsApp)
68% Facebook penetration in Egypt (75M+ users)
55% of Saudi social media users actively use Facebook Messenger
71% Facebook penetration in UAE — Messenger used heavily for support
65% of Arab consumers have contacted a business through Messenger
Comment-to-DM drives 3-5x more engagement than static posts in MENA
42% of e-commerce inquiries in Egypt come through Messenger
70-80% open rate for Messenger business messages in the Arab region
Setup & Connection Through Inboxy
Connect your Facebook Page in 4 simple steps
Go to Messenger Settings
Navigate to Inboxy dashboard > Messenger > Settings. You'll see the connection panel.
Meta Business Login
A secure Meta popup opens. Log in with the account that manages your Facebook Page.
Select Your Facebook Page
Choose the Facebook Page you want to connect for Messenger conversations.
Automatic Configuration
Inboxy automatically tests the connection, encrypts credentials with AES-256-GCM, configures webhooks, and subscribes to 8 events.
After Connection — Your Settings Page Shows:
Every Messenger Message Type
8 message types to cover every communication scenario
Text Messages
Up to 2,000 characters with variable support and quote replies
Images
JPG, PNG, GIF — with reusable Facebook attachment IDs
Video
MP4, MOV — with reusable attachment IDs
Audio
MP3, WAV — with auto-transcription available
Quick Replies
Up to 13 buttons — text, phone number, or email
Button Templates
Up to 3 interactive buttons — URL, postback, or phone
Carousel
1-10 scrollable cards with images and buttons
Receipt Template
Full e-commerce receipts with product details and shipping
Messenger supports multiple message reactions: thumbs up, heart, laugh, surprised, sad, angry — unlike Instagram which only supports heart.
Messenger Profile Features
Customize the customer experience from the very first moment
Persistent Menu
Always-visible hamburger menu — up to 3 top-level items and 5 nested sub-items. Supports 27 locales.
Greeting Text
Welcome message shown before conversation starts — up to 160 characters with name variables.
Get Started Button
Prominent button for first-time visitors with custom postback payload.
Ice Breakers
Up to 4 suggested questions shown before first message to help start conversations.
Persistent Menu
Customer Support >
Convert Facebook Comments Into Conversations
Automatically send DMs to anyone who comments on your posts — 8 rich content types
New product post...
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Wireless Headphones
$79.99
Just sent you the details via Messenger!
8 DM Content Types
Bulk Messenger Campaigns
Send targeted campaigns with 3 message types and tags for out-of-window sending
Black Friday Flash Sale
RUNNING71% complete
3 Message Types
Text, template (button/carousel/receipt/media), and quick replies
Send Rate Control
1-20 messages per second (default 5)
Advanced Targeting
By ID, tags, lifecycle stage, or source channel
Message Tags
Send outside 24h window for events, purchases, and accounts
4 Reusable Template Types
Create and save templates locally — no Meta approval required (unlike WhatsApp)
Button Template
Text body with up to 3 buttons — URL, postback, or phone
Carousel (Generic)
1-10 cards with title, image, and buttons — horizontal or square
Receipt Template
Full e-commerce receipt — products, shipping, totals, and discounts
Media Template
Image or video with interactive buttons (up to 3)
Template Features
Messaging Windows & Tags
24-hour standard window + 7-day HUMAN_AGENT window + tags for out-of-window sending
Message Tags (Outside Window)
CONFIRMED_EVENT_UPDATEEvent reminders and schedule changes
Beyond 24hPOST_PURCHASE_UPDATEOrder confirmations and shipping notifications
Beyond 24hACCOUNT_UPDATEAccount status changes and billing alerts
Beyond 24hHUMAN_AGENTLive human agent support conversations
Up to 7 daysQuick Reply Sets
Up to 13 items per set — supports text, phone number request, and email request (Messenger-exclusive feature)
Quick Reply Preview
AI Agent Integration
AI-powered Messenger conversations with seamless human agent handoff
AI Agent
Online
11 Triggers + 9 Actions for Automation
Full Messenger conversation automation with interactive branching
Triggers (11)
Actions (9)
Interactive Branching
Send Buttons, Send Quick Replies, and Send Generic Template support branching — the engine pauses, waits for the customer response, then routes to the matching path.
Messenger Channel Analytics
Messages Received
Messages Sent
Active Conversations
Avg Response Time
Connection & Security
Share & Embed
m.me Link
Direct link to start a Messenger conversation: m.me/{page_id}
QR Code
Downloadable QR code for print materials
Embed Code
Widget for your website
Messenger-Only Features
Features available exclusively on Messenger and not on other channels
Persistent Menu — hamburger with nested sub-menus (3 top-level + 5 per sub-menu)
Greeting Text — pre-conversation welcome with name personalization
Get Started Button — first-time visitor welcome with custom payload
Receipt Template — full e-commerce order receipt with line items and shipping
7-Day HUMAN_AGENT Window — extended messaging for live support
Message Tags — send outside 24h window for events and purchases
Multi-locale Support — greeting text and persistent menu in 27 languages
Rate Limits
200 messages per hour per Facebook Page — Redis-based sliding window (atomic Lua script). Campaign rate: 1-20 msg/sec. Automatic enforcement on all sends.
Start Communicating via Messenger Today
Connect your Facebook page and turn comments and messages into instant sales — with a 7-day extended messaging window and full automation.