Orders

Track Every Order From Every StoreIn One Place

Unified order management from e-commerce platforms, AI agents, and manual creation. Six order statuses, payment and fulfillment tracking, and abandoned cart recovery.

#ORD-4521CONFIRMED
White Cotton Shirt x2SH-001
120 SAR
Jeans Pants x1PT-042
180 SAR
Subtotal420 SAR
Shipping25 SAR
Total445 SAR
PAIDSHIPPEDShopify
3

Sources

6

Order Statuses

4

Payment Statuses

3

Fulfillment

Auto

Auto Sync

Three Order Sources

Connect your multiple stores and receive all orders in one dashboard

E-Commerce Platforms

Shopify, WooCommerce, Salla, Zid, Easy Orders — automatic sync of orders, products, and customers

AI

AI agents can create orders directly from customer conversations

Manual

Create orders manually from the dashboard

Order Lifecycle

Order Status

PENDING
CONFIRMED
PROCESSING
COMPLETED
CANCELLED
REFUNDED

Payment Status

UNPAID
PAID
PARTIALLY_PAID
REFUNDED

Fulfillment Status

UNFULFILLED
PARTIALLY_FULFILLED
FULFILLED
Order Confirmation

Auto-Confirm Orders via WhatsApp

With Easy Orders integration, orders are auto-confirmed via WhatsApp messages or automation triggers with full tracking of confirmation attempts.

Confirmation states: Unconfirmed, Pending, Confirmed, Failed
Track confirmation attempt count
Confirmation channel: WhatsApp or Automation
Customer cancellation supported
UNCONFIRMEDPENDINGCONFIRMEDFAILEDCANCELLED
Abandoned Carts

Recover Lost Sales Automatically

When a customer abandons their cart, Inboxy detects it automatically and sends a WhatsApp reminder with product details to complete the purchase.

Track abandoned carts from Shopify, WooCommerce, and Salla
Send automated WhatsApp reminders with product details
Trigger cart recovery automations with custom conditions
Track recovery: abandoned to recovered with order ID
1
Customer adds to cart and leaves
2
Inboxy detects abandoned cart
3
Sends automatic WhatsApp reminder
4
Customer completes purchase

Order Management Features

Auto Sync

Automatic order sync from all connected platforms with real-time status updates

Order Status Tracking

Track every order through six clear statuses from pending to completed or refunded

Detailed Line Items

Detailed view of each product with SKU, name, quantity, price, and variants

Contact Profile Integration

Total orders and purchases auto-shown on the contact profile with full history

Financial Summary

Subtotal, discount, tax, shipping, and total in local currency for each order

Internal & Customer Notes

Add internal team notes and customer-visible notes to each order

Every Order Detail in One Place

Each order contains detailed line items with SKU, quantity, price, and variants, plus customer data, shipping address, and full financial summary.

Line items with SKU and prices
Customer data: name, email, phone
Billing and shipping addresses
Financial: subtotal, discount, tax, shipping, total
Internal notes and customer notes
Direct link to contact profile
3

Sources

6

Order Statuses

4

Payment Statuses

3

Fulfillment

How Order Management Works

1

Connect Store

Connect your store from Shopify, Salla, Zid, WooCommerce, or Easy Orders

2

Auto Sync

Orders auto-sync with real-time status updates

3

Link to Customer

Every order auto-linked to the contact profile

4

Track & Follow

Track payment and shipping with internal and customer notes

Order Stats on Contact Profile

When orders sync, the contact profile auto-updates with total orders and purchases. Your team sees the full picture about every customer.

Total order count
Total amount spent
Last order and its status
Complete order history
Line items for each order
AM

Ahmed Mohamed

ahmed@example.com

Orders12
Total Spent4,850 SAR
Last OrderCOMPLETED

Order & Revenue Statistics

1,247

Total Orders

284K

Revenue

186

This Month

94%

Completion Rate

Connect Your Store and Track All Orders

Auto sync from three sources with comprehensive payment and shipping tracking and abandoned cart recovery

Easy-to-use interface