Turn Your Instagram Into aRevenue-Generating Machine
Manage DMs, automate comment-to-DM, run campaigns, and let AI handle conversations — all while growing your brand on the world's most visual platform.
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Why Instagram?
Numbers that prove Instagram is the optimal platform for social commerce and direct communication
Monthly active users
of users follow at least one business account
people message businesses every month
of shoppers look to Instagram for their next purchase
of people use Instagram to shop weekly
engagement rate with Comment-to-DM
Arab Region Statistics
Instagram is the #1 social commerce driver in the Middle East
Instagram is the #2 most used social platform in the Arab region (after WhatsApp)
78% Instagram penetration in UAE — one of the highest rates worldwide
72% Instagram penetration in Saudi Arabia (25M+ users)
57% Instagram penetration in Kuwait (3M+ users)
40M+ Instagram users in Egypt — the largest Arab market
63% of Arab consumers discover new products and brands through Instagram
87% of Instagram users in the GCC follow at least one business account
Comment-to-DM campaigns in MENA see 5-8x higher conversion than traditional ads
Instagram is the #1 influencer marketing platform in the Arab region
45% of Saudi & Emirati shoppers have purchased directly through Instagram DMs
Setup & Connection Through Inboxy
Connect your Instagram Business Account in 4 simple steps
Go to Instagram Settings
Navigate to Inboxy dashboard > Instagram > Settings. You'll see the Connection tab with a "Connect Instagram" button.
Meta Business Login
A secure Meta popup opens. Log in with the account that manages your Instagram Business Account.
Select Your Facebook Page
Choose the Facebook Page linked to your Instagram Business Account (Meta requirement).
Authorize & Connect
Inboxy validates the connection, encrypts credentials with AES-256-GCM, and configures webhooks for all events.
Every Instagram DM Type Supported
7 message types to cover every DM communication scenario
Text Messages
Up to 1,000 characters with variable support and quote replies
Images & Video
Send images and video — receive images, video, audio, files, stickers, Reels, and shared content
Quick Replies
Up to 13 buttons with custom payloads for automation routing
Carousel
1-10 scrollable cards with images, titles, and buttons
Button Messages
Up to 3 interactive buttons — URL or postback
Media Templates
Image or video with overlay buttons for promotions
Reactions
Send heart emoji reactions (Instagram limitation: heart only)
Instagram media URLs expire quickly — Inboxy automatically downloads and permanently stores all incoming media.
Convert Every Comment Into a Conversation
The most powerful Instagram growth feature — automatically send DMs to anyone who comments on your posts or reels
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Check your DMs! We sent you all the details.
One private reply per comment (Meta enforces)
How It Works
Customer comments on your post (e.g., "Send me the price!")
Inboxy matches the keyword "price" against your rules
Sends a rich DM automatically (product card with "Order Now" button)
Optionally replies publicly: "Check your DMs!"
Optionally hides the comment (prevents public price discussions)
Triggers INSTAGRAM_COMMENT_KEYWORD automation for further workflow
8 DM Content Types
Bulk DM Campaigns for Instagram
Send targeted campaigns with 3 message types and real-time analytics
Summer Collection Launch
RUNNING72% complete
3 Message Types
Text, template (carousel or button), and image
Advanced Targeting
By contacts, IGSIDs, tags, lifecycle stage, or source channel
Send Rate Control
1-20 messages per second with scheduling and pause
Real-time Analytics
Status: Pending, Sent, Delivered, Read, Failed, Skipped
Reusable Carousel Templates
Create, save, and reuse beautiful carousel templates for campaigns and conversations.
Carousel Preview
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Quick Reply Sets
Create reusable quick reply sets for common conversation scenarios.
Product Interest
Support Options
Quick Reply Preview
Conversation Starters for New DM Visitors
Up to 4 ice breaker questions that appear when someone opens your Instagram DM for the first time.
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Track & Auto-Reply to Story Mentions
When someone mentions your business in their Instagram story, Inboxy detects it and can automatically respond.
How It Works
Someone mentions @yourbusiness in their story
Mention auto-detected
Configurable delay (0-60 seconds)
Makes the reply feel more natural
Auto-reply via DM
Custom thank-you message or discount code
Conditional Responses (up to 10)
Follower — different loyalty reward message
Non-follower — follow CTA message
Verified — special message for verified accounts
Any — default for everyone
Total Mentions
This Month
Auto-replies
Unique Mentioners
AI-Powered Instagram DMs
Enable AI agents to automatically handle Instagram DM conversations with seamless handoff to human agents.
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11 Triggers + 7 Actions for Automation
Full Instagram conversation automation with interactive branching and 24-hour window guard
Triggers (11)
Actions (7)
Interactive Branching
Send Quick Replies, Send Buttons, and Send Generic Template support automatic branching — the engine pauses, waits for customer tap, then routes to the matching branch.
24-Hour Window Guard
All send actions (except reactions) check the 24-hour messaging window. If expired, the automation routes to a __windowExpired__ branch if available.
Instagram Channel Analytics
Messages Received
Messages Sent
Active Conversations
Avg Response Time
Story Mention Stats
Total Mentions
This Month
Auto-replies
Rate Limit
Connection & Security
Share & QR
Profile Link
Shareable link: instagram.com/{username}
QR Code Generator
Downloadable QR code with "Scan to DM us on Instagram" message
Instagram-Only Features
Features unique to Instagram and not available on other channels
Story Mentions — track and auto-reply when your account is mentioned in stories
Comment-to-DM — rich automated DMs triggered by post/reel comments (8 DM content types)
Ice Breakers — conversation starters for first-time DM visitors (max 4, synced with Meta)
Quick Reply Sets — reusable button sets (up to 13 buttons per set)
Heart Reactions — Instagram's native reaction system
Referral Tracking — detect and track Click-to-Instagram ad arrivals
What's Supported (Incoming vs Outgoing)
Incoming (Receive)
Outgoing (Send)
Rate Limits
200 messages per hour per Instagram Business Account — Redis-based sliding window (atomic Lua script). Automatic enforcement on all sends and campaigns. Rate limit status API: used/limit/remaining/reset time.
Start Turning Instagram Into a Revenue Machine Today
Connect your Instagram Business Account and turn comments, DMs, and story mentions into instant sales — with AI and full automation.