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Real Estate Sales & Service Through Messaging
Capture property leads from WhatsApp ads, qualify with AI, showcase units via carousel, schedule viewings, manage tickets, and run campaigns — all from one dashboard.
Al-Amal Properties
Online
3BR Villa
2.5M EGP
6th October
2BR Apartment
1.2M EGP
New Cairo
Customer Service Across All Channels
- CTWA ads → lead capture
- Property carousels
- Viewing booking via Flows
- Location pins for properties
- AI for pricing/availability
- Viewing reminder templates
- Comment-to-DM on property posts/reels
- Carousel DMs of units
- Story-driven showcases
Messenger
- Facebook property comments → DM
- Persistent menu (Buy/Rent/Invest)
- Carousel templates
Web Chat
- Pre-chat form (name, phone, budget, area)
- Product cards for listings
- AI instant answers
Telegram
- Property alert channels
- Inline keyboards for unit selection
- Media groups (multiple photos)
Real Estate Support Tickets
Inquiry
Pre-sale property questions
Booking
Viewing scheduling issues
General Issue
Post-sale complaints, maintenance requests
Technical Support
Portal access issues
Real Estate Service Catalog
Property Valuation
Legal Consultation
Interior Design
Moving Service
Property Management
Calendar & Viewings
Viewing booking via WhatsApp Flows (date, time, property, agent selection)
Viewing reminders: 24h before → template with property name + location pin
Follow-up tasks: After viewing → task for agent to follow up in 2 days
Contract deadlines: Tasks with due dates for document submission
AI Real Estate Agent
Trained on property listings, pricing, availability, areas, and financing options — qualifies leads and showcases units 24/7.
AI Agent Functions
search_productsSearch units by budget/type/location
capture_leadCapture qualified buyers (HOT/WARM/COLD)
transfer_to_humanHand off serious negotiations to human agents
search_servicesSearch real estate services (valuation, legal)
Key Automations
CTWA ad referral → capture lead + send property carousel
Keyword "3 bedroom" → search matching units + send carousel
Viewing booked → reminder 24h before with location
No response 48h → follow-up template
Post-viewing → CSAT survey: "How was the viewing?"
Buyer Database (CRM)
Ahmed Mohammed
Lead — HOTAI Summary
Ahmed is looking for a 3BR villa in 6th October, budget 2-3M. Hot lead.
Buyer profiles with budget, preferred area, unit type in custom fields
Tags: Villa, Apartment, Commercial, 6th October, New Cairo
Lifecycle: Lead → Opportunity → Customer (purchased)
Activity timeline: inquiries, viewings, campaigns, tickets
WhatsApp Campaigns & Reminders
Marketing Campaigns
New project launches to targeted segments
Price update announcements
Ramadan/seasonal offers
Carousel templates: 3-5 property cards with images, specs, prices
Utility Reminders
"Your viewing at [Property Name] is tomorrow at 2 PM. Address: [Location Pin]"
"New units matching your criteria are available! [View Units]"
"Your contract signing is scheduled for April 20. Please bring: [document list]"
Leads Pipeline
6 stages to track every lead from first contact to deal closure.
NEW
CONTACTED
QUALIFIED
NEGOTIATION
WON
LOST
Follow-up scheduler with automatic reminders
AI-captured leads from conversations and ads
Related Features
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