Serve Citizens on the Channels
They Already Use
Handle citizen inquiries via WhatsApp and Telegram, automate FAQs with AI, manage service tickets, schedule appointments, and broadcast announcements to thousands.
Who Is This For?
Citizen Service Across All Channels
Deliver government services on the channels citizens use daily — WhatsApp, Telegram, Instagram, Messenger, and your website.
Citizen inquiries, service request Flows, appointment booking, document submission (up to 100MB), office location, AI for FAQs, announcement campaigns.
Public engagement posts, comment-to-DM for service inquiries, civic event promotion.
Messenger
Facebook Page for general inquiries, greeting text, Get Started button for new visitors.
Web Chat
Government website widget, pre-chat form (Select Department), AI for instant FAQ answers, appointment picker.
Telegram
Public announcement channels (unlimited subscribers), bot commands (/services, /hours, /location), citizen feedback polls, office location.
Citizen Service Ticket Management
Comprehensive ticketing for citizen inquiries, complaints, appointments, and technical support. Priority-based routing with URGENT for emergency services. AI-created tickets during citizen conversations.
Inquiry — Service questions, eligibility, required documents
General Issue — Citizen complaints, service quality issues
Booking — Appointment scheduling issues
Technical Support — Portal/app access issues
Delay — Processing delays, pending applications
Government Services
Online
Government Services with Requirements
AI explains requirements and procedures for each service. "What do I need for a passport renewal?" — the citizen gets a service card with full requirements.
ID Card Renewal
Driver's License
Birth Certificate
Business License
Appointment Booking & Document Reminders
Appointment booking via WhatsApp Flows — select department, service, date, time, provide ID number, and confirm. With reminders for appointments and required documents.
Appointment booking: Department → Service → Date → Time → ID Number → Confirm
Reminders: "Your appointment at [Office] is tomorrow at 10 AM. Bring: [document list]"
Document submission deadlines: Reminder tasks for pending applications
Follow-up tasks: Post-appointment feedback survey
Services Agent
Online
AI & Automation
An AI agent trained on government services, requirements, procedures, forms, office hours, and eligibility criteria. With smart automations for citizen routing and department management.
AI Agent
Answers: "What documents do I need for X?", "Where is the nearest office?", "What are the fees?". Searches services, creates tickets, and transfers to human for sensitive cases.
Search services matching citizen needs
Create tickets for citizen complaints and requests
Transfer to human for complex or sensitive cases
Key Automations
First message → department selector: [Civil Status] [Licensing] [Utilities] [Health] [General]
Button click → route to department-specific AI or agent
Appointment booked → confirmation template + task for staff
Application submitted → status tracking template
Office hours check → "We're closed. Hours: Sun-Thu 8 AM - 3 PM"
Citizen Profiles by Department
Citizen profiles with department tags and custom fields including national ID, application number, service type, and preferred language. Lifecycle from inquiry to service requested to completed.
Tags by department: "Civil Status", "Licensing", "Utilities", "Business"
Custom fields: national ID, application number, service type, preferred language
Lifecycle: Inquiry → Service Requested → Completed
AI summaries: "Regular citizen who visits for document renewals quarterly"
Mohammed Abdullah
Citizen
Regular citizen who visits quarterly for renewals. Driver license renewal currently processing.
Public Announcements & Service Reminders
Public Announcements
Emergency alerts (weather, safety, health)
Schedule changes (holiday closures, extended hours)
New service launches, policy changes
Seasonal: Hajj/Umrah guidelines, Ramadan schedule changes
Utility Reminders
"Your appointment at [Office] is tomorrow at 10 AM. Required: [ID, Photo, Form]"
"Your application #1234 status: Processing. Expected completion: 5 business days"
"Renewal reminder: Your driver's license expires May 2026. Renew: [Appointment Link]"
Government-Grade Security
Full encryption and complete data isolation between departments and entities — everything government institutions need to protect citizen data.
AES-256-GCM Encryption
All stored credentials encrypted
Multi-Tenant Isolation
Each department data completely separated
HMAC-SHA256 Verification
Secure webhook integrations
Role-Based Access
Admin, Manager, Agent, Viewer
No Data Sharing
No data sharing between departments
Ready to Start Serving Citizens Better?
Start free for 7 days. Connect your channels and start serving citizens from day one. Our team is ready to help at every step.