Add Live Chat to Your Websitein 60 Seconds
A fully customizable chat widget that connects visitors to your team, AI agents, and automations — with pre-chat forms, product cards, CSAT surveys, and real-time messaging.
Support Team
Online now
Why Web Chat?
of customers prefer live chat
customer satisfaction — highest of all channels
more conversions with live chat available
prefer live chat for instant response
No apps, no phone numbers, no accounts
Arab Region Statistics
of Arab shoppers expect live chat
annual e-commerce growth in MENA
Saudi Arabia e-commerce market
of GCC consumers abandon without instant answers
of MENA businesses don't have live chat yet — major advantage
more likely to convert when visitors chat
Embed in 60 Seconds
Create Your Widget
Navigate to Inboxy dashboard > Website Chat > Overview. Click "Create Widget". Inboxy generates a unique widget token and secret.
Copy the Embed Code
Go to Website Chat > Setup. Copy the embed snippet (just 4 lines of code).
Paste into Your Website
Paste the code before the closing </body> tag. Loads asynchronously and won't slow your page.
<script>
window.inboxy = {
widgetId: "wgt_xxx",
locale: "en"
};
</script>
<script async src="https://api.inboxy.chat/loadwidget"></script>Platform Installation Guides
Step-by-step guides for every major platform
Full Appearance Customization
Make it match your brand perfectly
Colors
Typography
Includes Arabic fonts: Cairo & Beiruti
Launcher Types
Position & Size
Position
Size
Behavior Configuration
Auto-Open
Welcome & Away
Welcome Message
Custom text with configurable delay
Away Message
Custom message when no agents are online
Business Hours
Timezone support (e.g. Africa/Cairo)
Pre-Chat Forms
Collect visitor details before they send their first message — automatically saved to your CRM contacts
5 Form Types
Pre-Chat
Shows before conversation starts
In-Chat
Appears during conversation
Survey
Post-conversation satisfaction
Feedback
General feedback collection
Lead Capture
Lead information gathering
6 Field Types
Free text input
With built-in validation
With format validation
Select from options list
Toggle / consent option
Multi-line text input
15 Interactive Message Elements
Go beyond text with interactive elements that showcase products, collect feedback, and guide conversations
Product Card
Premium Wireless Headphones
Order Summary
Real-Time Messaging via Socket.io
Instant, bidirectional messaging between visitors and agents
Visitor Widget
Instant delivery
Typing indicators
Read receipts
Page tracking
Agent Dashboard
Inactivity Detection
Last Activity
0:00
Timer
60s
Trigger fires
"Still there?"
AI-Powered Website Chat 24/7
Let AI handle visitor conversations 24/7 with intelligent, context-aware responses.
Smart Handoff Flow
Full conversation history preserved — human agent sees everything AI discussed
8 Triggers + 8 Actions for Web Chat
Triggers
Chat Started
Visitor opens widget — filter by current page URL
First Message
First message — auto-create contact
Message Received
Any incoming message — keyword or pattern filter
Keyword Match
Message contains keywords
Form Submitted
Pre-chat form completed
Page Viewed
Visitor navigates to specific page — URL wildcards
Inactivity
No activity for N seconds — prevents duplicates
Returning Visitor
Visitor returns — visit count threshold filter
Actions
Send Text
Plain text message
Send Buttons
Button group (message/URL/callback actions)
Send Media
Images or videos
Send Form
Inline form (any of the 5 form types)
Send Product
Product card from your catalog
Send Quick Replies
Quick reply button chips
Send Service
Service card with booking link
Send Carousel
Scrollable carousel of cards
Visitor Tracking & Identification
Know your visitors from anonymous to identified to returning customers
Anonymous Visitor
Browser fingerprint badge
Opens Chat
Landing page & referrer captured
Fills Form
Name, email, phone entered
Identified
Linked to CRM contact
Returning
Welcome back! Visit #5
CSAT & Satisfaction Surveys
Built-in customer satisfaction surveys after conversations — star ratings with text feedback.
How was your experience?
Average CSAT
4.3/5
Response Rate: 67%
Widget Performance Dashboard
Total Visitors
Unique Visitors
Conversations
Messages
CSAT
Security & Privacy
Domain Restrictions
Widget only loads on approved domains
Rate Limits
Per-IP enforcement
Data Privacy
IP & User Agent retention toggles
XSS Prevention
Full HTML sanitization — event handlers & script stripped
Spam Protection
Block repeated messages & optional CAPTCHA
Offline Mode — Never Miss a Message
When no agents are online, the widget continues accepting messages and providing assistance.
Add Live Chat to Your Website Today
A fully professional chat widget with AI, 15 interactive elements, and CSAT surveys — added in 60 seconds.