Know What Your Visitors DoBefore They Say a Word
Track page views, scroll depth, time on page, referrer sources, and returning visitors. Trigger smart automations based on real visitor behavior.
Visitor Journey
OnlineComprehensive Visitor Tracking
Eight tracking dimensions covering every aspect of the visitor journey on your site
Page Views
Track every page the customer visits on your site with URL and time duration
Referrer Source
Know where visitors came from: Google, Facebook, direct visit, or other sources
Landing Page
First page the customer visited in the current session to know the entry point
Time on Page
Time spent on each page to measure interest level
Scroll Depth
Page scroll percentage with triggers at specific thresholds
Visit Count
How many times this visitor has returned across different sessions
Browser Fingerprint
Identify returning visitors across sessions without requiring login
Online/Offline Status
Real-time detection of visitor status: online or offline
Four Web-Exclusive Automation Triggers
Web events integrate with the automation system to trigger smart actions based on real visitor behavior
Page Viewed
Web-exclusiveTrigger automation when a specific page is visited with URL wildcards. Supports dwell time threshold.
Inactivity
Web-exclusiveTrigger automation after configurable inactivity timeout (default sixty seconds). Fires once per session.
Returning Visitor
Web-exclusiveTrigger automation when a previous visitor returns. Filter by days since last visit and visit count.
Chat Started
Web-exclusiveTrigger automation when a new chat starts via widget with filter by current page URL or referrer URL.
Practical Use Cases
Web Events Work With the Chat Widget
Tracking code is built into the chat widget. When you embed the widget on your site, event tracking starts automatically with no additional setup.
<!-- Inboxy Widget + Tracking --> <script src="https://api.inboxy.chat/widget.js" data-widget-id="your-widget-id" data-track-events="true" async> </script> <!-- That's it! --> <!-- Page views, scroll, referrer --> <!-- and inactivity are tracked --> <!-- automatically. -->
How Event Tracking Works
Embed Code
Add tracking code to your site with the widget
Track Behavior
Page views and activity are logged automatically
Fire Triggers
When condition is met, trigger fires automatically
Enrich Profile
Browsing data auto-added to customer profile
Visitor Data
Auto-Enrich Customer Profiles
All browsing data is automatically added to the CRM contact profile. Know which pages the customer visited, where they came from, time spent, and how many times they returned.
Tracking Dimensions
Exclusive Triggers
Inactivity Detection
Online Status
Anonymous to Identified
Visitors start anonymous then get identified via pre-chat form. Auto-linked to CRM contact record with full history preserved across sessions.
Inactivity Threshold
Fingerprint ID
Automation Triggers
Auto Enrichment
Full Tracking Dimensions
Exclusive Automation Triggers
Cross-Session ID
Auto Profile Enrichment
Start Tracking Your Website Visitors
Know what your customers browse and trigger smart automations based on their real behavior
Easy-to-use interface