Automate Every Conversation,Every Channel, Every Event
Build visual drag-and-drop workflows with 130+ triggers, 150+ actions, AI-powered conditions, interactive branching, and pre-built recipes — without writing code.
New incoming message
Contains keyword "price"?
Send price list
Route to agent
Triggers across 10+ platforms
Actions — messaging, AI, CRM, e-commerce
Drag-and-drop builder with ReactFlow
Interactive branching — wait for reply, route by choice
Pre-built templates to start in minutes
Automation in the Arab Region
Visual Workflow Builder
Choose a Trigger
What starts the automation
Add Actions
What happens next
Add Conditions & Branches
Route based on responses
Test & Activate
Test actions, then toggle ON
Triggers (130+)
Message received, first message, keyword, button, list
Media, voice, location, reaction, order, product inquiry
Message, keyword, media, story reply, story mention, comment
Message, keyword, button, media, voice, location
Message, keyword, button, command, media
Chat started, page viewed, inactivity, returning visitor
Shopify (21), WooCommerce (12), Salla (16), Zid (5), Easy Orders (8)
Created, updated, closed, assigned
Contact created, tag added
Scheduled (cron), inactivity
Actions (150+)
Text, template, buttons, list, media, carousel, poll
Assign, transfer, close, reopen, snooze, note
Create, update, add/remove tag, segment, block
Wait, branch, switch, loop, A/B test, try-catch, variable
AI response, sentiment, intent, translate, summarize, classify
Webhook, HTTP request, email, SMS, data lookup
Create/update orders, sync products, inventory, coupons
Create, update, assign, close, add comment
Interactive Branching
Automation sends interactive message
Engine pauses and waits
Customer taps button or selects option
Engine routes to matching branch
Each branch has its own action chain
Supported on: Send Buttons, Send List, Quick Replies, Template, Flow, Inline Keyboard (Telegram)
Pre-Built Recipes
Welcome Flow
Greeting then department picker then agent routing
FAQ Bot
Topic picker then answers then escalation
Lead Qualification
Interest then budget then route to junior/senior
Order Status
Order lookup then delivery date then follow-up
AI-Powered Actions
Sentiment Analysis
Route positive and negative conversations differently
Intent Detection
Classify: purchase, support, complaint
Language Detection
Route to language-specific flows
Translation
Auto-translate messages between languages
Summarization
Auto-summarize long conversations
Classification
Classify messages into custom categories
Entity Extraction
Extract names, numbers, and dates automatically
Automation Engine Features
Visual Builder
Build workflows by drag-and-drop via ReactFlow — no coding required
Condition Logic (AND/OR)
13 operators: equals, contains, starts_with, regex_match, greater_than, is_empty...
Variable Interpolation
Use {{contact.name}} and more to personalize messages dynamically
Deduplication
Prevent the same automation from running more than once per customer
Window Guard
Verify conversation window validity before executing the action
BullMQ Queue
Reliable processing with a queue to ensure every automation executes
Conditions & Logic
13 operators with nested AND/OR logic for building complex conditions that control action execution.
How Automations Execute
Event Fires
Trigger fires from a message, action, or time event
Check Conditions
Automation engine verifies all defined conditions
Execute via BullMQ
Actions execute reliably through BullMQ queue
Log & Monitor
Every execution logged with timing and result
Common Use Cases
Auto-welcome new customers
First message → welcome + department picker → agent routing
Comment-to-DM (Instagram)
Comment on post → auto DM with the offer details
Abandoned Cart Recovery
Abandoned cart → wait → reminder message with discount
Auto-classify by Sentiment
Negative message → immediate transfer to human + alert
Post-Purchase Follow-up
Order completed → wait 3 days → satisfaction survey
Language-Based Routing
Detect language → route to same-language agent
Triggers
Actions
Condition Logic
Dynamic Variables
Supported Platforms
Automate across all channels and e-commerce platforms
Build Your First Workflow in Minutes
Visual drag-and-drop builder with 130+ triggers and 150+ actions — no coding experience needed.