Take Orders, Book Tables
& Delight Customers — Through Chat
WhatsApp menu with list messages, AI ordering, table reservations via Flows, order status updates, support tickets, and campaigns for daily specials.
Al-Aseel Restaurant
Online
Customer Service Across All Channels
- List messages for menu browsing
- AI order-taking
- Table reservation via Flows
- Order status templates
- Location for delivery
- Daily specials campaigns
- Comment-to-DM on food posts ("Comment ORDER")
- Food photo engagement
- Story-driven daily specials
Messenger
- Facebook Page for menu inquiries
- Receipt templates for confirmations
- Persistent menu (Order/Reserve/Contact)
Web Chat
- Pre-chat form (Dine-in/Takeaway/Delivery)
- Product cards for menu items
- Order form
- CSAT after meal
Telegram
- Bot commands (/menu, /order, /reserve)
- Inline keyboards for item selection
- Location for pickup
Restaurant Support Tickets
Order Issue
Wrong order, missing items, quality complaints
Delay
Late delivery, long wait times
General Issue
Billing, hygiene complaints
Inquiry
Allergen questions, catering inquiries
Catering Service Catalog
If you offer catering or event services — the AI agent recommends them automatically in conversation.
Birthday Package
Corporate Lunch
Wedding Catering
Private Dining Room
Calendar & Reservations
Table Reservation via WhatsApp Flow
Select date
Select time slot
Party size
Indoor / Outdoor
Confirm reservation
Reservation reminders: "Your table for 4 is reserved tonight at 8 PM. See you soon!"
Catering booking: Scheduled event date + follow-up for menu confirmation
Follow-up tasks: Post-catering follow-up for feedback
AI Agent That Knows Your Menu & Takes Orders
Trained on menu, prices, ingredients, allergens, and daily specials — recommends dishes and takes orders automatically.
AI Agent Functions
search_productsSearch menu items: "What's your best pasta?" → matching items
create_orderPlace orders directly from chat
search_servicesSearch catering and event services
transfer_to_humanHand off special cases to human staff
Recommends dishes based on preferences and dietary needs.
Key Automations
Keyword "menu" → send list message (Appetizers/Mains/Desserts/Drinks)
Order placed → confirmation + estimated prep time
Order ready → "Your order is ready for pickup!"
After delivery → CSAT survey: "Rate your meal 1-5"
Daily special → scheduled campaign to regulars
Customer Database (CRM)
Diner profiles with order history, preferences, and tags — to deliver a personal experience for every customer.
Mohammed Abdullah
Repeat Customer28
Orders
$840
Total Spent
$30
Avg Order
Preferences
Prefers vegetarian dishes. Favorite: Caesar Salad. Delivery: Maadi.
Order aggregates: total orders, total spent, favorite items
Lifecycle: Lead → Customer → Repeat Customer
Custom fields: dietary preferences, favorite dishes, delivery address
Tags: Vegetarian, Regular, VIP, Allergies
WhatsApp Campaigns & Reminders
Campaigns
Daily specials with food images, weekend brunch promotions
Ramadan Iftar/Suhoor menus, Eid holiday specials
Loyalty offers for repeat customers ("Order your 10th meal free!")
Reminders
"Your reservation tonight at 8 PM. Table for 4, outdoor seating."
"Your catering order for Saturday is confirmed. Menu: [details]"
"We miss you! It's been 2 weeks. Here's 15% off your next order: [ORDER15]"
Related Features
Ready to Start Taking Orders Through Chat?
Start free for 7 days. Activate your interactive menu, launch the AI agent, and start taking orders and reservations.