Sell More, Support Faster
E-Commerce Built for Chat
Connect your store, sync orders, recover abandoned carts, and let AI sell your products — all through WhatsApp, Instagram, Messenger, Web Chat, and Telegram.
Store Dashboard
Orders & Products
1,247
Orders
$45.2K
Revenue
3,891
Customers
Key Benefits
Everything your online store needs to sell more and support faster through chat.
Sell Through WhatsApp
Product catalog, single/multi-product messages, in-chat ordering.
Recover Abandoned Carts
Auto-send reminders to shoppers who left without buying.
AI Product Recommendations
AI agents search your catalog and recommend products in conversation.
Order Notifications
Automated shipping updates, confirmations, and delivery alerts.
Comment-to-DM
Turn product comments into sales conversations.
5 Store Integrations
Shopify, WooCommerce, Salla, Zid, Easy Orders.
Support Tickets
Handle order issues, returns, and complaints with structured tickets.
Delivery & Follow-up Scheduling
Schedule deliveries and follow-ups via calendar.
Customer Service Across All Channels
Every customer reaches you on their preferred channel — and your team handles it all from one inbox.
- Order inquiries
- Shipping updates via templates
- Return requests
- Product questions
- AI auto-response 24/7
- Promo campaigns
- Product DM inquiries
- Comment-to-DM ("comment PRICE")
- Post-purchase support
- Story engagement
Messenger
- Order status via receipt templates
- Return/exchange requests
- Facebook comment-to-DM
- 7-day HUMAN_AGENT window
Web Chat
- Pre-purchase questions
- Product card recommendations
- Pre-chat forms for visitor info
- CSAT after support
Telegram
- Delivery tracking via bot commands
- Order updates
- Telegram Stars for payments
- Product album sharing
E-Commerce Support Tickets
Full ticket system to track order issues, returns, and complaints with clear priorities.
Ticket Types
23
Open
8
In Progress
145
Closed
Ticket Features
Auto-numbered (TKT-00001, TKT-00002...)
4 priority levels: LOW, NORMAL, HIGH, URGENT
Public comments (visible to customer) + Internal notes (team only)
Agent assignment with instant notification
AI-created tickets: AI detects issues and auto-creates tickets
Linked to customer profile and conversation
Automation triggers: Created, Updated, Closed, Assigned
Add-On Service Catalog
If you offer services alongside products — installation, personal shopping, gift wrapping — create a service catalog your AI agent can search.
Express Delivery
Gift Wrapping
Personal Shopping
Installation Service
AI agents search and recommend services via search_services function
Send service cards in Web Chat with [Book Now] button
Category organization and usage tracking per service
Calendar & Appointments
April 2026
Delivery reminder — Order #1248
Apr 15
Follow-up: VIP customer — Ahmed
Apr 16
Personal shopping consultation — Sara
Apr 18
Delivery scheduling — Schedule delivery time slots via WhatsApp Flows (date picker + time slots)
Consultation booking — Personal shopping or styling sessions booked through Flows
Follow-up reminders — Tasks with due dates for high-value customer follow-ups
Appointment reminders — Automated WhatsApp utility template 24h before
Campaign scheduling — Schedule promotional campaigns for specific dates (Black Friday, Ramadan)
AI Agent Specialized for E-Commerce
An e-commerce type AI agent trained on your product catalog, shipping policies, and return policies — selling and supporting 24/7.
AI Agent Functions
search_productsFind products by keyword, category, price range
create_orderPlace orders directly from chat conversation
check_order_statusLook up order details and delivery status
capture_leadCapture interested browsers as leads
transfer_to_humanHand off complex issues to human agents
Trained on your product catalog, FAQs, shipping policies, and return policies via Knowledge Base. Supports Arabic dialects: Egyptian, Gulf, and Levantine.
Key Automations
Abandoned cart recovery: Shopify/Salla checkout abandoned → Wait 1hr → WhatsApp template with product image
Order status updates: Status changes → Auto-send WhatsApp utility template (Confirmed/Shipped/Delivered)
Welcome flow: First message → "Welcome!" buttons [Browse Products] [Track Order] [Talk to Agent]
Post-purchase CSAT: Conversation resolved → Wait 24h → CSAT survey (1-5 rating)
Keyword routing: "track" → order lookup, "return" → return flow, "price" → product search
Comment-to-DM: Instagram/Facebook product comment → Auto-DM with product card + [Order Now] button
Customer Database (CRM)
One profile per customer across all 5 channels — with order aggregates, lifecycle stages, and tags.
Ahmed Hassan
Repeat Customer12
Orders
$2,450
Total Spent
$204
Avg Order
AI Summary
High-value repeat customer who buys electronics quarterly. Prefers cash on delivery.
Unified profiles — One record per customer across 5 channels
Order aggregates — Total orders, total spent, average order value
Lifecycle stages — Lead → Customer → Repeat Customer → Evangelist
Tags — Segment by: product category, location, behavior
Custom fields — Preferred size, delivery address, payment preference
AI summaries — Automatic insights: purchase patterns, sentiment, preferred products
Activity timeline — 37 event types: orders, messages, campaigns, tickets
Import/Export — Bulk CSV import with tag auto-creation
WhatsApp Campaigns & Reminders
Marketing Campaigns
Spring Sale 2026
Send to tagged segments (e.g., "VIP" + "Cairo" = 2,000 recipients)
Carousel templates for product showcases (horizontal scroll)
Schedule for optimal timing (Friday afternoon, Ramadan pre-Iftar)
Cost estimation before sending (Egypt: $0.064/msg, Saudi: $0.041/msg)
Utility Reminders
Order confirmation: "Your order #1234 has been confirmed! Total: 450 EGP"
Shipping update: "Your order has shipped! Track here: [Track Shipment]"
Delivery reminder: "Your delivery is scheduled for tomorrow 2-4 PM"
Restock alert: "The item you wanted is back in stock! [View Product]"
Abandoned cart: "You left something behind! Complete your order: [Continue Shopping]"
E-Commerce Integrations
5 integrated store platforms — Automatically sync customers, orders, and products.
Shopify
- Customers
- Orders
- Products
- Abandoned checkouts
- Refunds
- Inventory alerts
WooCommerce
- Customers
- Orders
- Products
- Abandoned carts
- Low stock
Easy Orders
- Customers
- Orders
- Products
- Confirmation tracking
Salla
- Customers
- Orders
- Products
- Abandoned carts
- 50+ webhook topics
Zid
- Customers
- Orders
- Products
- 15 webhook topics
68
Automation triggers across 5 platforms
Smart Sync
Only updates when platform status actually changes
Unified Model
Status, payment, and fulfillment tracking regardless of source
Example Workflows
Abandoned Cart Recovery
Shopify Checkout Abandoned
Wait 1 hour
Send WhatsApp template: product image + "You left something behind!"
[Complete Purchase] button
Track if order placed
Instagram Product Inquiry
Customer comments "How much?" on post
Comment-to-DM sends product card + price
[Order Now] button
AI agent takes order details
create_order → Confirmation template
Post-Purchase Support
Customer: "My order arrived damaged"
AI creates ticket (type: Order Issue, priority: HIGH)
Assigns to support team
Agent resolves
CSAT survey → Rating stored on profile
Related Features
Ready to Start Selling Through Chat?
Start free for 7 days. Connect your store, activate AI, and start selling and supporting across WhatsApp and all channels.