Dedicated Technical SupportAlways Ready to Help
Have a problem or a question? Our team is ready to help via support tickets, live chat, knowledge base articles, and email support.
Full issue tracking system
Instant team communication
Comprehensive articles and tutorials
Guaranteed response time
Ways to Reach Support
Choose the best way for you to reach our technical team
Support Tickets
Submit a detailed support ticket from within the dashboard with category, priority, and attachments
Live Chat
Connect with the support team directly via the built-in platform chat
Knowledge Base
Detailed articles and tutorials covering every platform feature with practical examples
Email Support
Send your inquiry to support@inboxy.chat and we will respond during business hours
Track Every Ticket From Start to Resolution
Full ticket system with auto-numbering, categories, priorities, and complete tracking with replies from the support team.
Issue connecting WhatsApp
When trying to connect a new number, "Token expired" error appears
Hi, we are working on resolving this. Please regenerate the access token from Meta settings.
Ticket Categories
Ticket Statuses
Priority Levels
Guaranteed Response Times
Every ticket has a guaranteed response time based on priority level
URGENT
Within 1 hour
HIGH
Within 4 hours
MEDIUM
Within 12 hours
LOW
Within 24 hours
Ticket Categories
Priority Levels
Ticket Statuses
Auto Numbering
Our Team Is Ready to Help
Support tickets, live chat, knowledge base, and email — all channels available to resolve your issue as fast as possible.