AI for Conversations
A Smart Bot That Responds 24/7
AI agents trained on your company data respond to customer inquiries naturally around the clock. They understand context, remember past conversations, and hand off to human agents when needed — all from a unified inbox combining WhatsApp, Instagram, Messenger, Telegram, and website widget.
AI Works Across All Your Channels
How Does AI Work in Inboxy?
From training the agent on your data to automatically responding to customers — just three steps to launch an AI agent that understands your business.
Upload Knowledge Base
Upload PDF files, text documents, or page links — the system analyzes them and converts them into a smart knowledge base using RAG (Retrieval-Augmented Generation) and pgvector embeddings.
Customize Agent Personality
Set the agent tone (formal or friendly), preferred language, boundaries for what it answers vs. what it escalates, and add custom instructions for your business.
Activate on Channels
Choose which channels to activate the agent on — WhatsApp, Instagram, Messenger, Telegram, or website widget — and start receiving conversations instantly.
Train the Agent on Your Actual Data
Upload your product catalog, shipping and return policies, FAQs, or any content you want the agent to know. The system uses RAG with pgvector to retrieve the most accurate and relevant information for each question — it never invents answers, relying exclusively on your data.
Support for PDF files, text documents, and web page links
Vector embeddings to understand meaning, not just words
Instant updates — edit content and the agent learns changes immediately
Separate knowledge bases per agent — each agent specializes in its domain
Store Agent
Online
Support Agent
Online
Understands Arabic in All Its Dialects
The smart agent is designed for the Arabic market — it understands formal Arabic (MSA), Egyptian, Saudi, Gulf, and Moroccan dialects. It responds in the customer's own dialect and understands the cultural context of the MENA region.
Never Absent — Never Sleeps — Never Late
Inboxy's AI agent works around the clock, 7 days a week. Customers get instant responses at any time — dawn or after midnight — with the same quality and accuracy.
Under 3 Seconds
Avg Response Time
24/7/365
Available Every Day
Unlimited
Concurrent Chats
Always Consistent
Response Quality
Knows When to Hand Off to a Human
The smart agent isn't a replacement for your team — it's a smart assistant. When a customer requests a human agent, or when the AI encounters a question outside its scope, it automatically transfers the conversation to the right agent with a full conversation summary.
Auto-transfer when customer requests a human agent
Conversation summary sent to the agent with the transfer
Instant team notification via alerts and sound
Agent automatically stops responding after handoff
3 smart reply suggestions for the human agent
Support Agent
Online
AI Agent Capabilities
Inboxy's smart agent isn't just a bot with canned responses — it's a complete AI system that understands, learns, and acts.
Context Understanding
Understands the full conversation context — not just the last message. Remembers what the customer mentioned earlier and builds on the conversation.
Knowledge Retrieval (RAG)
Searches the knowledge base with each question and retrieves the most accurate info — relies on smart search, not memorization.
Natural Responses
Responds naturally like a real employee — not rigid automated replies. Uses appropriate tone for the context and customer.
Custom Functions (Function Calling)
Add custom functions the agent can execute — like checking order status, booking appointments, or calculating prices.
Continuous Learning
Update the knowledge base anytime and the agent learns changes instantly. Add new products or modify policies.
Security & Privacy
Each company's data is completely isolated. The agent never shares information between companies or stores sensitive data.
AI Use Cases
From e-commerce to clinics and restaurants — AI adapts to any business domain.
E-Commerce
Answer product and pricing inquiries, track orders, return policies, and suggest alternative or complementary products.
Restaurants & Delivery
Display menu, take orders, answer ingredient and allergy questions, and track delivery.
Clinics & Healthcare
Book appointments, answer FAQs about services, and remind patients of their appointments.
Services & Companies
Answer service and pricing inquiries, schedule appointments, and qualify leads.
Smart Reply Suggestions for Your Team
Even when a human agent responds, AI is present. Every customer message comes with 3 smart reply suggestions based on the knowledge base and conversation context — speeding up responses while maintaining quality.
Based on Knowledge Base
Suggestions extracted from your actual data, not generic replies
Context-Aware
Each suggestion considers what was previously discussed
One Click to Send
Pick a suggestion, edit it or send as-is — saves 60% of response time
Related Features
FAQs About AI for Conversations
Does the AI agent require complex technical training?
No. Just upload your files (PDF, text, or links) and set the agent personality — the system handles the rest. No coding experience needed. The knowledge base is built automatically using advanced RAG technology.
Can the agent respond in both Arabic and English?
Yes. The agent automatically detects the customer's language and responds in the same language. It understands MSA and various Arabic dialects (Egyptian, Saudi, Gulf, Moroccan) in addition to English.
What happens if the agent doesn't know the answer?
The agent is programmed to acknowledge when it doesn't know the answer instead of fabricating information. It apologizes to the customer and automatically transfers the conversation to a human agent with a full conversation summary.
Is my company data safe?
Yes. Each company has a completely isolated environment (multi-tenant isolation). Knowledge base and conversations are never shared with any other company. Data is encrypted with AES-256-GCM.
How many channels does the AI agent work on?
It works on all Inboxy channels: WhatsApp Business API, Instagram, Messenger, Telegram, and your website chat widget. One agent responds on all channels from a unified inbox.
Ready to Activate an AI Agent for Your Conversations?
Start free for 7 days. Upload your knowledge base and watch the AI agent respond to your customers. Our team is ready to help at every step.