All Features

Every communication tool in one place

From unified inbox to AI bots to campaigns to automation — everything your business needs to communicate with customers.

Unified Inbox

All conversations in one place

Unify WhatsApp, Instagram, Messenger & web chat in one inbox. Every team member sees conversations assigned to them.

Multi-channel inbox: WhatsApp, IG, Messenger, Web
Smart auto-assignment based on rules
Tags, filters, and search across conversations
Canned responses for faster replies
SLA tracking and response time metrics
Inbox
🟢 WhatsApp🟣 Instagram🔵 Messenger
A
🟢
Ahmed M.2m
I want to check my order...
3Sara
F
🟣
Fatima H.5m
Thanks for the quick reply!
AI Bot
M
🟢
Mohammed D.8m
What's shipping to Jeddah?
1Khalid
N
🔵
Noura S.15m
Do you offer express delivery?
AI Bot
A
🟢
Abdullah H.22m
Can I return the product?
2
Smart Store Bot

Do you have genuine leather bags?

AI

Absolutely! We have a wide selection 👜 Here are 3 options for you:

👜
Classic
450 SAR
👜
Premium
680 SAR
👜
Exclusive
950 SAR
🛒 Order now📏 Sizes💬 Talk to human
Custom knowledge base
Arabic + English
Human handoff
Performance analytics
AI Agents

A smart bot that sells & supports 24/7

Train the bot on your products, prices, and policies. It answers questions, suggests products, and transfers to human when needed.

Train on documents, URLs, or custom Q&A
Product recommendations based on conversation
Handles 80%+ of common inquiries automatically
Seamless handoff to human agents
Custom functions: check stock, create orders, etc.
Try the bot live
WhatsApp Interactive Messages

Messages with buttons & lists — not plain text

WhatsApp API unlocks new message types: interactive buttons, lists, product catalogs, and more. Customers complete purchases without leaving WhatsApp.

Reply Buttons

Up to 3 interactive buttons for easy navigation

List Messages

Up to 10 options organized in sections

Product Catalog

Showcase products with images & prices inside WhatsApp

Message Templates

WhatsApp-approved templates ready to send

Workflow Automation

Put your business on autopilot

Build drag & drop workflows without any code. From order confirmations to conversation routing to customer follow-ups.

25+ triggers: new message, order, tag, time...
30+ actions: send message, assign, update CRM...
Conditional logic and branching
Delays, loops, and scheduled actions
Webhook support for custom integrations
Abandoned Cart Recovery
Automation
Active
Trigger
Cart abandoned > 1 hour
⏱️
Delay
Wait 1 hour
💬
Action
Send WhatsApp: "You left something 🛒"
🔀
Condition
If no reply within 24h
🎁
Action
Send 10% discount coupon 🎁
A
Ahmed Al-Shamri
+966 5x xxx xxxx
VIP Lead
Source
WhatsApp
Stage
Qualified
Value
12,500 SAR
ElectronicsReturningRiyadh
💬
Today 10:30
WhatsApp message received
🤖
Today 10:31
AI bot auto-replied
👤
Yesterday
Assigned to Sales team
Lead Management

Turn every chat into a sales opportunity

Every customer who contacts you automatically becomes a lead in the built-in CRM. Track their journey from first message to closed deal.

Auto-capture leads from all channels
Visual sales pipeline with drag & drop
Custom fields and tags for segmentation
Activity timeline and conversation history
Automated follow-ups and reminders
WhatsApp Campaigns

Send campaigns to thousands with one click

Approved WhatsApp campaigns with ready templates. Target customers by tags and segments, and track results in real-time.

Template management with Meta approval
Audience segmentation by tags and custom fields
Delivery, open, and reply rate tracking
A/B testing for message optimization
Schedule campaigns for optimal send times
Eid Campaign 🎉
Completed
12,450
Sent
98.2%
Delivered
76.5%
Read Rate
1,823
Replies

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E-Commerce Integrations

Connect Salla, Shopify, or WooCommerce — auto order confirmations, shipping updates, and abandoned cart recovery.

SallaShopifyWooCommerceZidEasy Orders

Advanced Analytics

Understand your team performance, response times, customer satisfaction, and AI bot analytics — all in one dashboard.

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No credit card — setup in 5 minutes — live Arabic support.

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